Our chamber informs its members and companies wishing to become members about the services it provides. By fulfilling the requests, complaints, and expectations of its members, it demonstrates a transparent, fast, and member-focused approach, resolving all complaints as quickly and satisfactorily as possible, and making necessary improvements and controls to prevent dissatisfaction from recurring, thus providing high-quality service to its members at all times.

DUTIES

• To provide consultancy services to companies wishing to become members regarding the chamber's services.
• Attending professional committee meetings to gather members' needs and develop suggestions based on those needs,
• Controlling and monitoring member communication channels,
• Ensuring and monitoring that members actively benefit from all the Chamber's services, conducting marketing activities,
• Conducting studies to improve member services and increase the variety and quality of services,
• Ensuring that the Member Services section of the GSO website is up-to-date and user-friendly,
• Coordinating the planning of service development suggestions and new services based on members' requests, complaints, and expectations, in line with information received from member communication channels,
• Conducting research, analysis, evaluation, and survey studies to effectively measure member requests, expectations, satisfaction, and loyalty to services, reviewing them, and developing loyalty programs,
• Preparing, announcing, and publishing legislation and promotional information and documents related to developed or new services together with the relevant units,
• Ensuring communication with the relevant company based on requests and complaints from members regarding services provided by affiliates, and developing suggestions,
• Reviewing the reports of audit activities carried out for the unit and implementing necessary corrective and preventive actions,
• Preparing the unit's activity plan and Preparation of the budget. Coordination of the Women Entrepreneurs Board.