RESPONSIBILITIES

• Providing consultancy services about the chamber's services to firms intending to become members.
• Attending professional committee meetings to gather members' needs and develop recommendations accordingly.
• Monitoring and tracking communication channels with members.
• Ensuring active utilization of all chamber services by members, monitoring marketing efforts.
• Leading initiatives to enhance member services, increase service variety and quality.
• Ensuring the Member Services section of the GSO website is current and user-friendly.
• Coordinating the development of service improvement proposals and new service planning based on feedback received through member communication channels regarding member requests, complaints, and expectations.
• Conducting research, analysis, evaluation, and survey studies effectively measuring member requests, expectations, satisfaction, and loyalty towards services, and developing them through loyalty programs.
• Collaborating with relevant departments to prepare, announce, and publish legislation and informative documents related to newly developed or improved services.
• Facilitating communication with relevant companies based on member requests and complaints regarding services offered by subsidiaries, and developing suggestions.
• Reviewing reports of audit activities conducted for the unit and implementing necessary corrective and preventive actions.
• Preparing the activity plan and budget for the unit.
• Coordinating the Women Entrepreneurs Board