As Gaziantep Chamber of Industry, we aim for a complaint management beyond the expectations of our members and the public.

The processes of accurately perceiving, defining, analyzing, producing solutions and reporting the complaints of our members; In line with the principles of transparency, accessibility, responsiveness, objectivity and confidentiality, we manage without any service fee and use this information to ensure continuous improvement.

We work with our members to develop our service policies, and in this way, we ensure that they actively participate in our processes.